About Us

WHY WE ARE THE BEST

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ABOUT OUR PRACTICE

Our mission here at Entourage MD Skin & Wellness is to uphold an atmosphere of professionalism, personal attention and excellence in care. We strive to do this in offering the highest quality products and technology, as well as implementing best therapeutic and medical quality aesthetic services available. We focus on educating our clients on each step we take to get them to their desired goals. We are determined to create individualized treatment plans taking into account the client’s needs, goals, budget and lifestyle. The moment you walk through the doors at Entourage MD Skin & Wellness, our intention is for you to experience a peaceful retreat from the busy world where you can count on us to make your experience and results our top priority.

CLINIC POLICIES

APPOINTMENT POLICY
Please book your appointments as early as possible to ensure your preferred appointment time. We recommend you book follow up appointments after your scheduled treatment.

If this is your first visit with us or you are coming in for a new service please arrive 15-25 minutes ahead of your service to fill out paperwork, ask questions, and relax before your treatment begins. We want you to enjoy the full time with our talented therapists.

If you are running late please call, so we can try and accommodate your appointment. If you are excessively late, keep in mind that we may have to reschedule your appointment or change the service to another time.

We want to make this a very pleasant experience for all clients. We thank you for you cooperation.

Prices are subject to change without notice.

Cancellation Policy

A Credit Card Number or Gift Certificate Number is needed to schedule an appointment. We have a 24-Hour Cancellation Policy. Cancellations under 24 hours and no-show appointments are charged 50% to the credit card on file or the Gift Certificate is voided. However, we do offer a one-time “grace” period. After the 2nd time your card will be charged for 50% of the service, or you will lose the treatment if it is part of a package.

Maternity

All women who become pregnant during their medical treatments, must discontinue treatments. Remaining treatments will be placed on hold until after pregnancy or remaining balance my be place on store credit and used for other services. No refunds are available. Individuals who move out to the area during treatments are not eligible for refunds. Consideration will be on a case by case basis and at the discretion of management.

Package Refunds

All packages not initiated within 4 months are not available for refunds and money paid will be placed on a house account for store credit. They will be considered initiated packages or services. No refunds are available.

Return Policy

For first time clients, once treatment has begun on any package or service, no refunds will be available. If the client does not want to continue with treatments a credit will be given that can be used for other services at the facility. If treatments have not begun, or if the procedure is deemed medically inappropriate the client may request a full refund.

For returning clients who have had medical services in the past, and completed packages any new purchases are not eligible for refunds.

Entourage MD is unable to return any items after purchase. All Sales are final.